Terms of service
Last updated: October 2026
The service
FluXence is a Shopify app published by PREDIWORKS. It sends reorder reminder emails to the customers of the stores that install it, on behalf of those stores.
Your account
You use FluXence through your Shopify store. You are responsible for the settings you choose, the content of the texts you customise and the discount codes you offer.
Your obligations
You confirm that you are entitled to email your customers and that you collect their marketing consent in accordance with the law that applies to you. FluXence only emails customers whose marketing consent is recorded in Shopify.
Plans and billing
The plans, their prices and their monthly reminder limits are shown on the plan page in Shopify. Billing is handled entirely by Shopify, on your Shopify invoice. You can change or cancel your plan at any time from that page; uninstalling the app ends the subscription.
Availability
We work to keep the service available and reminders delivered on time, but we cannot guarantee that every email reaches its recipient: delivery also depends on email providers. A reminder that could not be sent on time is dropped rather than sent late.
Liability
The service is provided as is. To the extent permitted by law, our liability is limited to the amounts you paid for the service over the twelve months before the event giving rise to the claim.
Ending the service
You can stop using FluXence at any time by uninstalling the app; your data is then deleted as described in the privacy policy. We may suspend a store that uses the service to send unlawful or abusive messages.
Contact and governing law
Questions about these terms: [email protected]. These terms are governed by French law.