Support

Contact us

Write to [email protected]. The founder answers personally, usually within one business day. Please include your store's address (for example my-store.myshopify.com).

Getting started

1. Install FluXence from the Shopify App Store. The app imports your last twelve months of orders; no late reminder is sent.

2. Open the Settings page, check the suggested delays for your product families, and add a discount code if you wish.

3. Turn on “Send reminders by email”. Reminders then go out on their scheduled date.

Common questions

Who receives reminders? Only customers who accepted email marketing in your store and have not unsubscribed.

Why was a reminder cancelled? The Reminders page shows the reason: the customer already reordered, has not consented, the product is excluded, or your plan's monthly limit was reached.

How do I stop reminders for one product? On the Products page, tick “Exclude” for that product.